Sheffield Computer Services understand the importance of privacy and protection of any information you disclose to us.
Any data we store is stored on a secure system (pass-worded, firewalled and virus protected). Other data may be stored with the Google services Gmail and Google Analytics. Due to the nature of the internet we cannot guarantee the security of information sent over the internet. Apart from these parties, data is shared with anyone else. Any personal file data from computers we work on is kept on the client machine unless it needs to be temporarily copied in which case it is stored at a secure location, for the minimal amount of time and is securely erased when finished. More information is further in this document.
We will comply with national and international security laws, releasing information only to authorities after they have identified themselves satisfactorily.
Sheffield Computer Services does not use electronic payment facilities so we never have the possibility to store any payment details such as bank or debit/credit card numbers.
This document contains information on where, what and why we collect certain data, and practises relating to your privacy protection.
If you would like any further information; to request the destruction of your data; or to let us know of any problems or issues, please email firstname.lastname@example.org
- Website can communication data
- Data on clients PCs
Section 1: Website can communication data
Data source: Google Analytics
- Demographic: Language, country/territory, city.
- Technical: Browser, OS, screen resolution, network provider.
- Behaviour: Page(s) view(ed), time, return visits, landing/exit pages.
Purpose: Data gathered here is used solely for the purpose of assessing how our website is being used by visitors. This in turn will lead us to develop a better website for our visitors. The data is collected through Google Analytics and is used solely for statistical purposes.
Data source: Website email enquiry form.
Data collected, if supplied:
- Email address
- Telephone number
- Your area
- Enquiry information.
Purpose: The data collected from this source will be used for the purpose of initial and further communication between a customer and Sheffield Computer Services (and vice-versa). We may use the data to follow up service we provided in case of problems; to check the service we provided was good; or to offer an existing customer a product or service they have already expressed an interest in. We will only contact you about in regard to prior business – all other communication will be via email only. We may also use the data for statistical/evaluation purposes internally only.
Privacy and protection: The data is held in a separate file from other data and will be protected by our usual practices or passworded email systems and devices, and with firewall and antivirus systems in place. The data will remain private and will be not disclosed to any other party at any time except to comply with national and international security laws.
Data source: General information.
- Contact: Email, address, telephone numbers, communication records etc.
- Business: Services provided, invoice records.
Purpose: We will keep this information solely for our own personal records for business, accounting and compliance with UK law.
Privacy and protection: The data is held in a separate file from other data and will be protected by our usual practices or passworded email systems and devices, and with firewall and antivirus systems in place. Data is also stored in a dairy which is accessed only my operatives od Sheffield Computer Services and trusted people within the building. The data will remain private and will be not disclosed to any other party at any time except to comply with national and international security laws.
Section 2: Data on client computers
Protection of data on client computers is vital to privacy, trust and good business. Data will always remain only on the client computer, unless recovery/copy to another hard drive/device is required for the service. If data is copied to another place, for example when a reinstallation of operating system is required or data is at risk from being lost, our practise is to keep the data no longer than is required to ensure data is copied back to the device ok. We have dedicated ‘data’ disks which are only used for these purposes and securely wiped when the work is completed to ensure that customer data does not get passed to another customer or into our systems.
This document is part of our term & conditions that by using our website and services you agree to.