Hi. It’s never good to get an email about scamming / phishing / hacking… but it’s always good to get an email from a company warning and explain to customers about something concerning them – nice proactive work! This is an email from Vanquis credit card company warning about an email phishing scam. It’s a good email and good to read for everyone.
Here’s the text of the email (and an image of the email is below):
Vanquis Bank has recently been made aware of an ongoing phishing campaign targeting customers. Emails and text messages are being sent that appear to be from us with the aim of obtaining your account details. They contain a link which directs you to a website that asks you to provide the following:
- eVanquis login details
- Card details
- SMS one-time passcode
Do not click on any links within the email and text messages. If you have provided any of the above details, please contact us on 0330 099 3000*
An example of the email can be found below, which highlights the elements of the email that can help you identify that it is a phishing attempt.
Some simple steps to help you protect yourself from criminals…
- Stop: Simply taking a moment to stop and think before parting with your money or information could keep you safe.
- Challenge: Could it be fake? It’s ok to reject, refuse or ignore any requests. Only criminals will try to rush or panic you.
- Protect: Contact Vanquis immediately if you think you’ve fallen for a scam that’s affected you and report it to Action Fraud.
The Take Five – to stop fraud website contains more information on how to protect yourself from Financial Fraud.
Please do not reply to this email. Replies to this email are routed to an unmonitored mailbox.
*Lines are open Mon-Fri 8am-8pm, Sat 9am-5.30pm. Calls to 03 numbers from UK landlines and mobiles are normally included in free plan minutes if available, otherwise calls to 03 numbers cost the same as calls to 01/02 prefix numbers. Call cost information correct as at June 2018.Your Visa Card is issued by Vanquis Bank Limited. Vanquis Bank Limited registered office: No. 1 Godwin Street, Bradford, West Yorkshire BD1 2SU. Registered number 02558509 England. Vanquis Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register No.221156).