This was an interesting job! The customer had unfortunately managed to get some of those small silica gel balls (the kind put in packaging to absorb moisture) into the headphone and microphone jacks of a laptop. We weren’t sure what the outcome would be, hoping it wouldn’t require replacement of jacks. Thankfully, after dismantling the laptop and carefully using a thin wire to poke at the balls through small holes at the back of the jacks, we were able to get the balls out without any other damage. These types of jobs are always interesting because they provide a new challenge!